Post-Handover Support Training
Overview of the Course
Pertecnica Engineering’s Post-Handover Support Training focuses on preparing professionals to manage post-project support effectively, ensuring smooth transitions and ongoing client satisfaction. This course covers best practices for setting up support structures, client training, preventive maintenance, troubleshooting, and the development of service level agreements (SLAs) for continued project success. With a strong focus on client relationship management and operational efficiency, this training equips participants to handle post-handover responsibilities with confidence and precision.
Course Modules
- Introduction to Post-Handover Support Essentials
- Understanding the critical role of post-handover support in EPC projects
- Defining the phases of post-handover support, from client onboarding to ongoing assistance
- Client Training and Operational Handover
- Developing effective client training programs for smooth operation of delivered assets
- Preparing user-friendly manuals, operational guides, and training materials for client teams
- Preventive and Corrective Maintenance Planning
- Establishing a preventive maintenance plan to ensure reliability and minimize downtime
- Creating a framework for corrective maintenance to handle unexpected issues swiftly
- Troubleshooting and Rapid Issue Resolution
- Techniques for efficient troubleshooting of operational and technical issues
- Building a responsive support structure for quick issue resolution and minimal disruption
- Establishing Service Level Agreements (SLAs)
- Drafting SLAs to set clear expectations for post-handover support, including response and resolution times
- Monitoring SLA performance to ensure commitments are met and adjusted as necessary
- Effective Client Communication and Feedback Mechanisms
- Managing client communication channels to keep stakeholders informed and engaged
- Developing feedback loops to gather insights, identify improvement areas, and enhance support quality
- Workshop: Creating a Post-Handover Support Plan
- Hands-on exercises to build a tailored post-handover support plan for an EPC project
- Analyzing case studies of successful support structures and troubleshooting examples
Who Should Attend the Course
- Project Managers and Handover Specialists
- Operations and Maintenance Teams
- Client Support and Customer Service Professionals
- Quality Assurance and Risk Managers
- Any professional responsible for managing post-handover support and client relations
Why Choose Pertecnica?
Pertecnica Engineering is a leading training provider in the EPC sector, known for courses that combine industry expertise with practical skills. Our Post-Handover Support Training is crafted by industry veterans, ensuring that participants gain the knowledge needed to handle complex post-handover processes with ease. Through hands-on workshops, real-world case studies, and interactive sessions, attendees will be well-prepared to deliver superior client support, maintain asset performance, and foster lasting client relationships.
Strengthen your post-handover capabilities with Pertecnica Engineering’s expert-led training—ensuring successful project completion, client satisfaction, and operational excellence beyond the handover!